Tokyu Livable's Privacy Statement
Last updated: January 17, 2018
The following Tokyu Livable's Privacy Statement demonstrates our approaches to handling personal information and the measures we employ to handle such data. We encourage you to review this privacy statement when you visit and use our Website.
1. Personal information we collect and the purposes of use of such information
Personal information we collect
On our Website, we may collect personal information that you voluntarily provide, such as your address, name, postal code, telephone number, fax number, e-mail address and place of employment through registration forms or contact forms for inquiries or brochure requests. We will not use such personal information for any purpose other than those described below.
You may choose not to provide personal information, but if you so choose, we will be unable to provide you with some of our services. If you choose to provide personal information, this choice constitutes your agreement with our use of your personal information in accordance with our privacy statement. We will never share your personal information with nor disclose it to a third party in any way other than those described in our privacy statement without your expressed consent.
Purpose of using personal information
We collect your information only for the purpose of necessary contacts with you to provide our services such as answering your questions, dealing with your comments or providing real estate information in which you have expressed an interest.
※ Our Website tracks your visiting history, and our access log may be utilized for purposes of verifying the effectiveness of our Website, analyzing various tendencies, administering our Website and analyzing visitor behavior to better understand their needs. As the information is used only for statistical purposes, no identifiable personal information will be included.
※ In case we wish to use your personal information for any purpose other than those described above, we will to state the specific purpose clearly at the time of collecting your personal information.
2. Sharing information with or disclosing information to third parties
Except in the following cases, we will never share your personal information with nor disclose it to a third party:
- Your personal information will be shared with outside delivery companies which perform limited services on our behalf, including packaging, delivering, sending and processing postal mail in connection with our products or services.
- When we believe in good faith that such disclosure is required by law. (We will not, in principle, disclose your personal information to a third party without your expressed consent. Provided, however, that we may disclose such information without your consent when required by a court of law, the police, the tax authorities, a consumer information center or any other organization authorized by law or regulations).
- When you have given consent for sharing with or disclosing your registered or personal information to other companies.
- Other than those stated in the above three items, your personal information may be shared or disclosed when it is specifically stipulated by the terms of a statement posted on our Website through which we collect such information.
3. Proper management of personal information
We believe it to be our most important responsibility to protect your personal information and to use your personal information with the utmost care only as you intended.
Our Company will properly manage personal information and take appropriate technical measures in order to prevent various risks, including loss, misuse, unauthorized use, publication, alteration and destruction of your personal Information.
On our Website, we protect your transmission of personal information to us online with SSL (Secure Socket Layer), which automatically encrypts personal information such as names, addresses or telephone numbers. Therefore even if a third party were to obtain data containing personal information, the contents are protected from being stolen or altered.
We also do everything in our power to protect your personal information off-line. All of our customers' personal information is strictly managed in our database. Only employees whose jobs require accessing customers' personal information, including those engaged in the administration and management of the Website, user support and information system are granted database access. All employees are kept up-to-date on our security and privacy practices and notified and/or reminded of the importance we place on privacy, and of what they can do to ensure that our customers' information is protected.
4. Readjustment of your registered information
In case you want to amend or change your registered information, or in case you wish to unsubscribe from our newsletter or mail magazine, please contact our Website. We are prepared to respond to your requests in the proper manner and within a reasonable period of time. If you wish to amend or change your registered information, you will be required to provide your user ID and password.
5. Use of cookies
Some pages on our Website employ a piece of software called a "cookie". "Cookies" are small text files that contain a string of alphanumeric characters that can be saved on your computer. Cookies are used primarily to provide our individual customers with more personalized services on our Website: they enable us to recognize repeat visitors to our Website, simplifying sign-on procedures, giving you the ability to see information you have registered online, and displaying a personalized message when a registered customer visits our Website. Use of cookies is, however, in no way linked to any identifiable personal information.
It is possible for you to block cookies by adjusting the settings on your browser, but this may partially or totally limit your access to services on our Website.
6. Access log recording
Our Website can keep track of your visiting history. Our access log contains information concerning IP addresses from which our Website has been accessed, browsers, links used, access time, etc., but this information does not include individual names. Our access log is utilized only in order to manage our Website and to analyze the use of our Website and Website visitor trends.
7. Picture file
A picture file (ClearGif) is used on our Website to gather data concerning visitors to our Website in aggregate form and to analyze the way in which our Website is used. This non-personal information collected by means of picture files, which may be utilized as statistical information, comprises information that cannot be used to identify or contact you.
8. Scope of Our Company's Website privacy policy
From time to time we will provide links to other Websites that are not owned or controlled by Our Company. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of other sites. We encourage you to review the privacy practices of any Website you visit. This Website privacy policy applies only to Websites administered by Our Company.
9. Privacy policy changes
The foregoing Website privacy statement is effective as of January 18, 2007. We may change this statement from time to time without notice. If we amend or modify this statement, we will post the effective date of the modification on the new statement. If and when we make major changes in our Website privacy policy, we will specifically notify you of them on our Website.
10. Inquiries
Please address inquiries concerning our personal information protection policy to:
General Manager, Tokyu Livable, Inc. Customer Service Center
Telephone: +81-3-3463-3736
Business hours: 9:30 a.m. to 06:00 p.m.
(We are closed on Saturdays, Sundays, and holidays.)
The operator can only speak Japanese.